FAQ

How many plans can I sign up to at one time?

Each user can only be enrolled into one training plan at a time.

I have a question about one of the lessons.

Feenics will be happy to answer your questions by posting within the lesson, answering your emails, or even by phone!

I paid for my plan but it's not letting me access the courses

First make sure that those courses are included in your plan, then contact Feenics for assistance.

How many times can I do the training?

As many times as you want.

What if I fail the quizzes?

Don’t give up! Review the videos and written documentation.

Can I share my account with others?

We can’t stop you, but remember that only the named person of the account becomes certified.

How long do I have to complete the certification process?

Take as much time as you need, when you’re ready, let us know!

I want one on one training with a Feenics professional

We’d be honored, please inquire with Feenics for more information.

I'm experiencing technical difficulties with the training

Let us know and we’ll sort it out as soon as possible.

I'd like to report a bug.

Email support@feenics.com and we’ll resolve any issues you may be experiencing.

Contact Details

Office Address: 301-2310 St. Laurent Blvd, Ottawa, Ontario K1G 5H9
Phone: 1-855-333-6427
Email: support@feenics.com