How it Works

Toggle between RMA forms for Defective hardware, or New & Unused. Once the correct form has been selected, please complete all required fields. Once submitted, you’ll receive an e-mail from Feenics including your RMA number and instructions for return. Hardware returned without an RMA reference will be rejected.

RMA Policy

Our full RMA policy can be found in your Feenics Price Book.

For defective hardware returns, a new purchase order number is required. Advanced replacements will be shipped via standard ground shipping. If the hardware is found to be in working order a diagnostic fee and all associated shipping costs will be invoiced.

For new & unused returns, Feenics will issue a credit equal to the purchase price of the product(s), minus a twenty percent (20%) restocking fee.

Please note that RMA requests should be submitted only by Certified Technicians to minimize returns due to user error.