Privacy Policy

1. Overview
Feenics, Inc. [“Feenics”] respects the privacy of every individual whose personal information it
handles. This Privacy Notice explains how Feenics collects, stores and uses that personal
information and sets out our approach to the General Data Protection Regulation and UK laws
such as the Data Protection Act.

2. Information Collection and Use
Feenics, Inc. (“Feenics”) is the sole owner of the information collected on this website.
Feenics will not sell, share, or rent this information to third parties in ways other than
those disclosed in this policy. Feenics collects information from its users at several
different points on this website.

2.1 Personal Data
All personal data that you provide to us must be true, complete and accurate.
As a part of its day to day operations Feenics is likely to receive and store personal
information to enable it to buy supplies, stock inventory, provide on-line training, receive
orders or engage with professional advisors. When you contact us by email or post, we may
keep a record of the correspondence.
You do not need to provide us with any personal data to access many of our resources and
services, however some services — such as receiving communications, purchasing from
Feenics, requesting access to certain content and accessing members-only information and
resources – requires the collection of personal information.
Sections of Feenics’ website have restricted access to online content. To access content on
these sections of the website users must first complete a registration form. During
registration for our site, users are required to give select personal information and contact
information (such as name, address and email address). Users may also be asked to provide
optional demographic and other personal information. Some of that information is used to
keep our content as relevant as possible. Where online access to content is part of a
membership or subscription package, registration forms will often contain full subscriber
details used to identify and fulfill that subscriber’s account.
If a user wishes to subscribe to Feenics’ email communications a user is asked for contact
and delivery information such as name and email address.
If you are a supplier to Feenics, we will capture and use limited amounts of personal
information relating to you, including your name, job title, qualifications, employer
organisation and contact details. We will store this personal information for the purposes
of administering and maintaining records of services or advice we have received, and
commissioning further services.
The personal information we hold about suppliers may be shared with companies who
hold or ‘process’ personal information on our behalf, or cloud based products such as
Microsoft 365;
We store and process information in this way because it is necessary to:
•perform a contract to which you are likely to be a party;
•comply with a legal or regulatory obligation; and/or
•protect our legitimate interests in running and promoting our business.

2.2 Data Controller and Data Processor
Feenics does not own, control or direct the use of any of the Client Data stored or processed
by the Client or User via the Service. Only the Client or Users are entitled to access, retrieve
and direct the use of such Client Data. Feenics is largely unaware of what Client Data is
actually being stored or made available by a Client or User to the Service and does not
directly access such Client Data except as authorized by the Client, or as necessary to
provide the Services to the Client and its Users.
Because Feenics does not collect or determine the use of any Personal Data contained in
the Client Data, and because it does not determine the purpose for which such Personal
Data is collected, the means of collecting such Personal Data , or uses of such Personal Data,
Feenics is not acting in the capacity of data controller in terms of the European Union’s
Directive 95/46/EC on data privacy or the European Data Protection Regulation (“EU
Law”), and does not have the associated responsibilities under EU Law. Feenics should be
considered only as a processor on behalf of its Clients and Users as to any Client Data
containing Personal Data that is subject to the requirements of EU Law. Except as provided
in this Privacy Policy, Feenics does not independently cause Client Data containing
Personal Data stored in connection with the Services to be transferred or otherwise made
available to third parties.
The Client or User is the data controller under the Directive for any Client Data containing
Personal Data, meaning that such party controls the manner such Personal Data is collected
and used, as well as the determination of the purposes and means of the processing of such
Personal Data.
Feenics is not responsible for the content of the Personal Data contained in the Client Data,
or any other information stored on its servers (or its VAR’s servers) at the discretion of the
Client or User, nor is Feenics responsible for the manner in which the Client or User
collects, handles disclosure, distributes or otherwise processes such information.

2.3 Data Retention
Feenics only retains the Personal Data collected from a Client or User as long as the Client
or User’s account is active. We will retain and use information as necessary to comply with
our legal obligations, resolve disputes, and enforce our agreements as follows:
•Billing information is retained for a period of 7 years as of their provision to Feenics
in accordance with Canadian accounting and taxation laws.
•Information on legal transactions between the Client and Feenics is retained for a
period of 10 years as of their provision to Feenics.

2.4 Communications
All members will receive essential membership communications, including notices about
your membership and renewals, account activation notices, and essential information on
Feenics’ activities, programs and services.
If you opt in to receive marketing communications from us you consent to the processing of
your data to send you such communications, which may include newsletters and news
alerts, surveys and promotions about programs, services and events. We retain a record of
your consent.

2.5 Surveys
From time to time Feenics’ websites may request information from users via a survey.
Participation in a survey is completely voluntary and the user therefore has a choice to
disclose this information. Information requested may include contact information (such as
name and email address), and demographic information (such as post/zip code, age level).
This information will be used for the purpose of monitoring and improving the
functionality of this website and Feenics’ other websites.

2.6 Sharing
Feenics may share aggregated demographic information with its partners and sponsors.
This is not linked to any personal information that can identify an individual person.
Feenics will also share information when using a credit card processing company to bill
users for goods and services, using industry standard security and encryption.

2.7 Orders
Feenics requests information from users on its order forms. To place an order a user must
provide contact information (like name and email address) and financial information (like
credit card number, expiration date). This information is used for billing purposes and to
fulfill customer’s orders. If Feenics has trouble processing an order, this contact
information is used to contact the user.

2.8 Data We Automatically Collect
When you visit our digital platforms, we, or third parties on our behalf, automatically
collect and store information about your device and your activities. This information could
include (a) technical information about your device such as type of device, web browser or
operating system; (b) your preferences and settings such as time zone and language; and
(c) statistical data about your browsing actions and patterns. We collect this information
using cookies in accordance with the Log Files section of this policy and we use the
information we collect on an anonymous basis to improve our platforms and the services
we provide, and for analytical and research purposes.

2.9 Log Files
Feenics uses IP addresses to analyze trends, administer the website and gather broad
demographic information for aggregate use. IP addresses are not linked to personally
identifiable information.

2.10 Links
Feenics’ websites may contain links to other websites. Please be aware that Feenics is not
responsible for the privacy practices of other websites. This privacy statement applies
solely to information collected by this website and Feenics’ other websites.

2.11 Security
Feenics takes every precaution to protect its users’ information. When Feenics’
registration/order form asks users to enter sensitive information (such as credit card
number), that information is encrypted and is protected with encryption software, while
accessing a secure page. Feenics utilizes third-party software (Paypal) to process online
orders, Paypal’s Privacy Policy will govern their website. While Feenics uses SSL
encryption to protect sensitive information online, Feenics also does everything in its
power to protect user-information off-line. All of Feenics’ users’ information, not just
sensitive information mentioned above, is restricted in the Feenics offices. Only employees
who need information to perform a specific job (for example, our billing clerk or a
customer service representative) are granted access to personally identifiable information.
2.12 Policy/Technical Activity -Member/Technical Contact Data
For news items, meetings and special event announcements posted on this website, Feenics
may provide contact information for individuals identified as a point of contact to the
extent they have agreed to such disclosure.
Members/Customers who have questions or concerns relative to the disclosure of their
personal information on this website including its accuracy should contact the appropriate
Feenics staff for that activity or via our general contact email address support@feenics.com.

2.13 Corrections
If a user’s personally identifiable information changes (such as your post/zip code), or if a
user no longer desires Feenics’ services, the Company will endeavor to provide a way to
correct, update or remove that user’s personal data provided to us. This can be done at by
emailing Feenics at support@feenics.com.

3. Your Rights
If we do not comply, you have the right to lodge a complaint with the appropriate authority.
If you opt out, this will impact your ability to receive select services, including
communications, access to gated information, ecommerce and other opportunities.

4. Notification of Changes
Should Feenics decide to change this privacy policy, Feenics will advise all users of these
changes.

5. Revision History
Date of Change
Responsible
Summary of Change
June 3, 2018
S. Fransham
Issued for use