Technical Bulletin


Severity – Critical (Time Sensitive Event)

Impact – All Mercury LP Series Controllers

Due Date – February 28th, 2020

Required Action – LP Controllers Firmware Update (


New Mercury firmware has been released which corrects an upcoming issue related to date/time calculations after this leap year, Feb 29th. The article linked below provides an overview on how to issue firmware updates to controllers.

Updating Firmware on a Mercury Controller

Failure to comply will result in Mercury controllers being unable to accurately report date/time information.

If you require any further information, please contact Feenics support:

Feenics team

Basic User Tutorials

Basic End User Training…. For Free!
Feenics has created a set of training videos intended for brand new users so that they can better understand the application. This set includes a total of 8 videos with a combined duration of 50 minutes. When viewing the playlist please keep in mind that the videos were designed to be viewed sequentially.

Video Summary:
1. Navigation – The first video hopes to help the user better navigate the application so that they can efficiently manoeuvre themselves around the app.
2. Logbook & Notes – This video shows how to make use of the activity log as well as implement valuable notes throughout the application.
3. People Management – Users are shown common ways to manage all of the people in the system.
4. Card Management – Emphasizes how simple it is to promote a person to a cardholder.
5. Report Management – Reports are shown in this video so that users can save data for latest use or to be shared with other staff.
6. Alarm Monitoring – This video gives operators an idea of how they might view incoming events & alarms and how to handle them.
7. Hardware – A brief introduction to hardware is shown in this video to help users understand the physical devices maintaining their facilities.
8. Demonstration – Finally, a recap video puts all of the basic skills together to demonstrate common use cases for day to day system users.


Keep Training

Mastering Keep is easy with the aid of  our online training videos and written modules. We also offer a skill testing quiz which is sure to challenge your knowledge of Keep. Still want more? Our team is happy to accommodate your needs and answer all of your questions.

Visit for more information on how to find us.