Feenics News

Feenics Launches New Academy

Feenics is proud to announce the new Feenics Academy!

This new training platform will provide our customers with a better user experience and updated training content. Feenics will migrate existing users to the new platform over the next few weeks. Keep an eye on your email for the sign up link!

Reach our to your local RSM or send a note to our support team if you have any questions.

Feenics Wins Highest Award at Govies 2020

The Govies Government Security Award Platinum Winner for 2020


Platinum: Feenics, Inc., Keep by Feenics

Access Control Software/Controllers

Security Today magazine, the only integrated product and technology magazine reaching the entire security market and, the preeminent editorial website for the security industry, announced the 2020 Platinum and Gold winners in The Govies Government Security Awards competition.

The awards honor outstanding government security products in a variety of categories with Feenics capturing the highest honor in the Access Control Software/Controllers


COVID-19 Announcement

As the global pandemic continues to spread, we at Feenics are committed to protecting the health and safety of our employees and visitors at our headquarters in Ottawa, Ontario. Like most businesses, we continue to closely monitor this situation and are taking the necessary steps to ensure the well-being of our employees while continuing to deliver the same level of service that our customers have come to expect. So we want to share the precautions Feenics is taking to protect our staff while doing our part to limit contact with others and potential further spreading of this virus.

Effective immediately, we have become mostly a virtual organization, asking the majority of our employees to work remotely until further notice. However, this will not impact the day-to-day functions within Feenics that supports the needs of our customers:

• Purchase order processing/shipping. Feenics can continue to receive purchase orders via Once orders are processed, Feenics will have staff in place to provide a confirmation email and tracking information, once hardware has been boxed and ready to ship. While most of our resellers have adopted use of Keep’s Licensing Manager in setting up new instances, added reader licenses, or features), software licenses ordered on PO’s will be applied by the support team.

• Technical Support.  While this team may be offsite, technical inquiries will still be handled in the same manner, using to open the initial ticket. Call backs can be initiated by the same email address.

• Accounts Payable questions.  By using, our finance department can assist answering any questions that you may have, and if you need to speak to someone directly, just include a phone number in that message.

• Sales.  Our outside sales organization across North America and the Middle East is still accessible through their emails and direct phone numbers.  Though no official travel band is in place, over the foreseeable future, this team will only be traveling by air when necessary. Each of the sales staff is equipped with individual Zoom accounts to support our valued resellers continued efforts to create opportunities and revenue.
When all else fails, most inbound calls to our toll-free number (855-333-6427) will still be picked up by a live voice.

While Feenics is guided by provincial and federal government to manage effectively the situation around COVID-19 we will continue to strive towards providing an excellent customer experience during this difficult time for everyone. We appreciate your business and our thoughts go out to those around the world that have been affected by the coronavirus.

Thank you,

The Feenics team

Feenics Appoints Two New Execs to Address Continued Growth.

Feenics Inc., an award-winning provider of the Access Control as a Service (ACaaS) Keep by Feenics™ cloud-hosted platform, has added two new team members to its Ottawa headquarters.

Yannis Souris has been appointed Marketing Manager and Chris Smith takes on the role of Regional Sales Manager for the Northeast, as the company continues to address its ongoing fast growth in the cloud-hosted access control market.

Souris is a seasoned marketing professional with 20 years of experience in digital marketing programs, brand management and e-Commerce platforms. His marketing, advertising and creative work has garnered Souris considerable recognition—earning more than 200 local, national and international awards. At Feenics, Souris will work closely with top management to continue to communicate the Feenics story of the efficiencies of a cloud-hosted platform—focusing on social media, media outreach and internal and external marketing programs. Prior to joining Feenics, Souris was Digital Marketing Director for Knowland Courses and Workshops in Ottawa.

New Regional Sales Manager for the Northeast, Chris Smith is a results-oriented professional with nearly a decade of experience managing a national territory, focusing on the implementation of effective strategies to increase sales and grow the customer base. Most recently he was Regional Sales Manager for Interlogix, where he managed and developed the dealer channel, attaining leading sales results. His other achievements include: 2018 Top Rising Talent Award; Employee of the Quarter Q1 2018; and Top 10% in sales quota achievement.

“As we continue to grow, adding important team members will assist in our critical initiatives and messaging,” said Paul DiPeso, Executive Vice President of Feenics. “With these two hires, we bring new and exciting marketing expertise and deep sales experience to the Feenics organization.”

Feenics continues to fortify its position as an ACaaS market leader, recently certified as an International Organization for Standardization ISO 9001:2015 company. To address global growth, Feenics opened an office in the Middle East and since has added other management and sales team members to solidify its market expansion.

Feenics is the maker of Keep, a cloud-hosted platform that provides extreme scalability, unprecedented flexibility and advanced security in ACaaS applications. It integrates native visitor management and a RESTful API that allows systems installers simple integration of a wide array of complementary systems and open hardware devices, generating new revenue streams while creating a path for customers to lower their total cost of system ownership. Keep by Feenics gives users the choice of on-site servers or offsite cloud deployment, hosted by the public cloud Amazon Web Services. Keep significantly minimizes costs through simple, maintenance-free and automatic upgrades, patches, disaster recovery and back up.

About Feenics

Feenics, headquartered in Ottawa, Canada, is paving the way for the future of physical security with innovative cloud-based access control solutions developed by industry veterans. We make it possible for organizations to systemically secure buildings, doors and assets with Keep by Feenics, an access control as a service (ACaaS) platform built specifically for and hosted in the public cloud.

The powerful UI is accessible via an evergreen Windows desktop app, web client and mobile apps.  Using open field hardware by Mercury, Feenics works with industry leading video, intrusion and wireless lock manufacturers and delivers these robust solutions through its integration channel partners around the world.

Cyber-readiness is critical, and Feenics accomplishes this through TLS 1.2 encryption, eliminating inbound ports at client sites, use of multi-factor authentication, third-party security testing (Veracode) and no default passwords.  Keep reduces the total cost of ownership (TCO) by eliminating traditional on-site servers, while providing high availability, redundancy and a full disaster recovering environment.  Built for the SMB to Enterprise client, with its multi-tenancy capability, while using Amazon Web Services’ availability zones and horizontal scalability.  For more information, visit

Technical Bulletin


Severity – Critical (Time Sensitive Event)

Impact – All Mercury LP Series Controllers

Due Date – February 28th, 2020

Required Action – LP Controllers Firmware Update (


New Mercury firmware has been released which corrects an upcoming issue related to date/time calculations after this leap year, Feb 29th. The article linked below provides an overview on how to issue firmware updates to controllers.

Updating Firmware on a Mercury Controller

Failure to comply will result in Mercury controllers being unable to accurately report date/time information.

If you require any further information, please contact Feenics support:

Feenics team