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Feature

Feenics Wins Highest Award at Govies 2020

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The Govies Government Security Award Platinum Winner for 2020

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Platinum: Feenics, Inc., Keep by Feenics

Access Control Software/Controllers
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Security Today magazine, the only integrated product and technology magazine reaching the entire security market and securitytoday.com, the preeminent editorial website for the security industry, announced the 2020 Platinum and Gold winners in The Govies Government Security Awards competition.

The awards honor outstanding government security products in a variety of categories with Feenics capturing the highest honor in the Access Control Software/Controllers

 

COVID-19 Announcement

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As the global pandemic continues to spread, we at Feenics are committed to protecting the health and safety of our employees and visitors at our headquarters in Ottawa, Ontario. Like most businesses, we continue to closely monitor this situation and are taking the necessary steps to ensure the well-being of our employees while continuing to deliver the same level of service that our customers have come to expect. So we want to share the precautions Feenics is taking to protect our staff while doing our part to limit contact with others and potential further spreading of this virus.

Effective immediately, we have become mostly a virtual organization, asking the majority of our employees to work remotely until further notice. However, this will not impact the day-to-day functions within Feenics that supports the needs of our customers:

• Purchase order processing/shipping. Feenics can continue to receive purchase orders via orders@feenics.com. Once orders are processed, Feenics will have staff in place to provide a confirmation email and tracking information, once hardware has been boxed and ready to ship. While most of our resellers have adopted use of Keep’s Licensing Manager in setting up new instances, added reader licenses, or features), software licenses ordered on PO’s will be applied by the support team.

• Technical Support.  While this team may be offsite, technical inquiries will still be handled in the same manner, using support@feenics.com to open the initial ticket. Call backs can be initiated by the same email address.

• Accounts Payable questions.  By using ap@feenics.com, our finance department can assist answering any questions that you may have, and if you need to speak to someone directly, just include a phone number in that message.

• Sales.  Our outside sales organization across North America and the Middle East is still accessible through their emails and direct phone numbers.  Though no official travel band is in place, over the foreseeable future, this team will only be traveling by air when necessary. Each of the sales staff is equipped with individual Zoom accounts to support our valued resellers continued efforts to create opportunities and revenue.
When all else fails, most inbound calls to our toll-free number (855-333-6427) will still be picked up by a live voice.

While Feenics is guided by provincial and federal government to manage effectively the situation around COVID-19 we will continue to strive towards providing an excellent customer experience during this difficult time for everyone. We appreciate your business and our thoughts go out to those around the world that have been affected by the coronavirus.

Thank you,

The Feenics team

Technical Bulletin

By Feature, Feenics Blog, Feenics News, Keep Global Release Notes, Training, Uncategorized No Comments

Release
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Severity – Critical (Time Sensitive Event)

Impact – All Mercury LP Series Controllers

Due Date – February 28th, 2020

Required Action – LP Controllers Firmware Update (1.27.8.0629)

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New Mercury firmware has been released which corrects an upcoming issue related to date/time calculations after this leap year, Feb 29th. The article linked below provides an overview on how to issue firmware updates to controllers.

Updating Firmware on a Mercury Controller

Failure to comply will result in Mercury controllers being unable to accurately report date/time information.

If you require any further information, please contact Feenics support:
https://www.feenics.com/technical-support/

Feenics team

Feenics and Invixium Announce Distribution Partnership at Intersec

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Dubai, UAE (January 16, 2019) – Invixium Access Inc., a manufacturer of modern, IP-based biometric products along with Feenics Inc., an award-winning provider of the access control as a service (ACaaS) Keep by Feenics cloud-hosted platform, today jointly announced the signing of a new distribution partnership.Through this agreement, Feenics will distribute the full suite of Invixium biometric products along with their cloud-based solution to their access control customers globally.

Serving as the foundation of the partnership, Invixium products have been integrated with the Keep by FeenicsTM platform, through Invixium’s management software, IXM WEB. The integration allows for synchronization of user data between the two systems, creating a streamlined installation and setup process for system integrators.

Keep by Feenics, is an enterprise access control platform delivered as a service through a combination of onsite hardware, cloud services, and a highly portable client user interface. This integration with Invixium marks the platform’s first integration with a biometric manufacturer, further expanding Feenics’ ecosystem of industry leading hardware. Feenics customers now have the option to provide biometrics as a more secure and convenient alternative to existing access card and keycode systems.

“After seeing the Invixium product offering and learning about their company we felt like Invixium was the best partner for us and offered a full line of solutions to suit every customer need,” said Sam Shalaby, CEO at Feenics. “We’re excited to work with a fellow Canadian company having such a rich history and deep understanding of biometrics.”

“I truly believe that the next big leap for access control is moving to the cloud,” said Shiraz Kapadia, CEO & President of Invixium. “The cloud-based platform developed by Feenics and ACaaS is the transformation that the access control industry needs and we are excited to be a part of this revolution,” adds Kapadia…

www.invixium.com