Software Support Plans 

Get support for your Feenics software

Hosted by FeenicsCovered by Monthly Fee

Included

  • Software Updates by Feenics
  • Backups Nightly and Weekly
  • Controllers configured by Feenics1
  • Unlimited Technical Support
  • Unlimited Developer Support
  • Unlimited Database Support
  • Physical Site Security2
  • Server Mainitnenace, Windows, SQL, IIS, Firewall Managed by Feenics
  • Server Infrastructure Managed by Feenics

Standard Support PlanMost Popular

18%

Annually
  • Software Updates Available Online Quarterly
  • Unlimited Technical Support
  • Developer Support3
  • Database Support3

PremierMaster VARs Only

25%

Annually
  • Software Updates Available Online Quarterly
  • Unlimited Tech Support
  • Unlimited Developer Support
  • Unlimited Database Support

User Support PlanDirect to End User

30%

Annually
  • Software Updates Available Quarterly
  • Unlimited Tech Support
  • Unlimited Developer Support
  • Unlimited Database Support

1Feenics may configure your controller if you have provided a suitable domain name.

2Multi-layered physical security.  Access Control, Intrusion Detection & Monitoring, and Video Surveillance

3Limited support may be provided in extreme cases.